Return & Refund Policy

Return & Refund Policy

At Dose-N-Cure, we are committed to ensuring the satisfaction and well-being of our customers. This Return Policy outlines the conditions under which returns and refunds are accepted. Please read carefully, as certain items, including prescription medications, are non-returnable due to safety and regulatory requirements.

1. Eligibility for Returns

We accept returns on eligible products in the following cases:

• The item was received damaged or defective.
• An incorrect product was sent due to an error on our part.
• Non-prescription items, unopened and in original packaging, may be eligible for return.

Please note:

• Prescription medications are non-returnable and non-refundable once they have been opened, tampered with, or if the packaging is damaged due to health and safety laws.
• Return requests must be made within 2 days of receiving your order.

2. Order Cancellation Policy

   Orders can be cancelled under the following circumstances:

   • Out of Stock Products – If the ordered product is unavailable, the order will be automatically cancelled, and a full refund will be processed.
   • Purchase Limit Exceeded – If the quantity of a product ordered exceeds the allowed limit, the order may be cancelled.
   • Customer-Initiated Cancellation – You may cancel your order before it is shipped. Once shipped, cancellations are not permitted.
   • Non-Payment – If payment is not completed, the order will be automatically cancelled.
   • Disputes & Grievances – If there are concerns regarding authenticity, legality, or payment fraud, we reserve the right to cancel the order.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at support@dosencure.com within 2 days of receiving your item. Include your order number and a description of the issue.
2. Provide Proof of Purchase: We may request photos of the product if it arrived damaged or defective.
3. Return Authorization: Our customer support team will review your request and, if eligible, provide instructions for returning the item.

3. Return Shipping

For eligible returns due to damaged, defective, or incorrect products:

• Dose-N-Cure will cover the cost of return shipping.
• We will provide a pre-paid shipping label or arrange for pickup.

For returns of eligible, unopened, non-prescription items:

• Return shipping costs are the responsibility of the customer.

4. Refund & Replacement Policy

We strive to ensure accurate and timely deliveries. However, in case of any issues, our refund and replacement policy are as follows:

• Damaged or Lost in Transit – If your order is damaged or lost in transit, we will provide either a full replacement or a refund of the total amount.
• Partial Order Delivery—If only part of your order is delivered, you will be charged only for the products received. The remaining amount will be refunded.
• Incorrect Order Received – If you receive an incorrect product, please contact us immediately with images for verification. We will arrange for a replacement or refund.

Refund Process

• Refunds may take up to 30 business days to reflect in your original payment method.
• If you do not receive your refund within this timeframe, please contact our support team for assistance.
• Any refund or replacement requests must be made within 2 days of placing the order. After this period, requests will not be entertained.

5. Non-Returnable Items

The following items cannot be returned:

• Prescription medications
• Opened or used non-prescription items
• Items without original packaging or proof of purchase
• Health and wellness items, if tampered with

6. Exchanges

We do not offer direct exchanges. If you received a defective or incorrect item, please follow the return process to request a replacement or refund.

7. Contact Us

If you have any questions about our Return Policy, please reach out to our customer support team:

Email: support@dosencure.com    info@dosencure.com